Long Wen Trading unconditionally guarantees all unused or defective merchandise for 30 days from the receipt of shipment.
Return Eligibility
If, for any reason, you are not satisfied with your purchase, you may return the item(s) within 30 days of purchase. The returned items must be unused, unworn, and in good condition.
Shipping and Refund Policy
Since we offer free shipping on all purchases, original shipping charges do not apply. In case the items you receive are damaged or defective, we will cover both the initial shipping and the return shipping costs. For all other return reasons, consumers are responsible for the return shipping charges.
How to Initiate a Return
To learn more about our return process or to start a return, please contact us at [email protected] or call us at +1 213 – 537 – 0705. Our customer service representatives will guide you through the steps.
Return Processing Time
Please note that once our returns center at 777 E 10th St #111, Los Angeles, United States receives your return, it may take up to 10 business days to process it.
